Return Policy
Something not quite right? We'll gladly accommodate returns and exchanges within 30 days on all products that haven't been used and are in the same original packaging that you received.
To start a return or exchange, please contact us at info@liona.shop or through our contact form.
Returns & Exchanges Disclaimers
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Return Shipping Costs: Customers are responsible for return postage costs.
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Tracking Numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds or replacements will not be issued until we've received the returned order.
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Refunds: Refunds will be issued within 5-7 business days after receiving the returned order.
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Please note: Refunds may take up to 10 business days to process depending on your bank.
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Non-Refundable Services: Shipping, shipping protection, priority processing, and priority shipping fees are non-refundable if the customer cancels their order at any time.
Canceled Orders
Cancellation Fee: All canceled orders will incur a 30% restocking fee.
Returned Orders
Restocking Fee: All returned orders will incur a 30% restocking fee.
Shipping Label: Customers are responsible for printing their own shipping label to send the item back to the provided address.
Additional Information
Wrongly Sent Orders: If an order was sent incorrectly, a replacement will be issued. If the customer prefers a refund instead, they will still be responsible for shipping the item back.